COVID-19; AEDC adopts measures to reduce personal contact
COVID-19; AEDC put in place measures to reduce personal contact
AEDC
By Constance Imasuen
Abuja, March 18, 2020 (NAN) The Abuja Electricity Distribution Company (AEDC) says it has put in place measures to reduce one-one meetings to curtail the spread of COVID-19.
Mr Ernest Mupwaya, Managing Director, AEDC made this known in a statement in Abuja on Wednesday.
He said that the measures were in strict compliance with the guidelines of the Federal Government, Ministry of Health and the Nigeria Centre for Disease Control (NCDC) .
“The following protocols have been adopted by AEDC to keep a safe social distance and reduce the number and frequency of one-on-one meetings with effect from March 18.
“Contact channels for fault reporting or any form of complaints are forthwith temporarily restricted to AEDC 24 hours Contact Centre via calls, social media and email.
“Customers are encouraged to contact AEDC exclusively through our Customer Service Contacts indicated below as opposed to walking-in,” he said.
He listed the contact channels as -0803 907 0070, 0815 214 1414 or 0815 215 1515
WhatsApp: 0815 214 1414 or 0815 215 1515. Facebook: @abujaelectricity . Twitter: @aedcelectricity. Instagram: @aedcelectricity Email: customercare@abujaelectricity.com
Live Chat: www.abujaelectricity.com As usual, all complaints received through any of the aforementioned channels will be given utmost attention.
Mupwaya said that customers were requested to provide sufficient information such as contract/meter number, phone number(s), and physical address with identifiable landmark for ease of location.
According to him, customers who complain by calls, social media or through any of the online channels will be given a tracking number through which their complaints will be tracked until fully resolved.
He advised meter applicants to download the application form from AEDC website, print it out and complete same, adding that upon completion, applicants were to scan the form and send to the company through its email address customercare@abujaelectricity.com.
“Completed application form must be signed and stamped by a member of the Licensed Electrical Contractors Association of Nigeria before being sent to AEDC via email.
“ Customers are also strongly advised to use any of the following online payment channels (www.paga.com, www.kallakpower.com & www.quickteller.com) for the settlement of their electricity bills,” he said.
The managing director said that AEDC was applying the following rules in all its offices- Hand-held infrared thermometers to monitor the body temperature of staff and visitors before entering into AEDC offices.
He said that alcohol-based hand sanitisers and facilities for hand washing have also been provided by AEDC.
.“Consequently, there shall be compulsory use of hand sanitisers and/or hand washing under running water before entering into AEDC Offices. Everyone is advised to wash his/her hands with soap under running water for at least 20 seconds.
“While we regret any inconvenience this may cause our customers, visitors and vendors, we urge you to kindly cooperate with us as we join hands with the global community to fight the COVID-19 pandemic.
“Please be assured of our commitment to the health, safety and well being of all our staff and customers. We look forward to continuing to serve you to the best of our abilities,” he said.
Mupwaya said that AEDC was deeply concerned and wanted to do all it could to help keep the country, families, employees, customers and communities safe and healthy. (NAN)
COA/ABI